How to Contact PayPal
Release timeļ¼2023-06-04 09:08:08 oRead0
Method 1
Method 1 of 3:
Contacting PayPal on Social Media
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1
Send a direct message to @AskPayPal. If you have a Twitter account, it's easy to send a direct message to PayPal. Just go to https://twitter.com/AskPayPal (or search for AskPayPal in the mobile app) and click Send us a private message in their pinned tweet.
- Messaging on Twitter is a terrific way to send a longer message to PayPal. Your message can be up to 10,000 characters long.
- Include your PayPal username or email address in the content of your message for quick help.
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2
Write to PayPal on Facebook. PayPal's official Facebook Page is at https://www.facebook.com/PayPalUSA. To send a message, log in to Facebook and click Send Message at the top of the page.
- Writing to PayPal on Facebook is another fantastic way to send a longer message now that there's no more e-mail support. Facebook messages can be up to 20,000 characters long.
- If you're using the Facebook app on your phone or tablet, you'll need to install Facebook Messenger (if you haven't already) to send the message.
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1
Go to https://www.paypal.com/us/smarthelp/contact-us in a web browser. You can also reach this page by clicking Contact at the bottom of any PayPal page.
- It's not possible to send an email to PayPal anymore, but you can send an email-like message to a chat representative.
- It can take anywhere from a few minutes to a few hours to receive a response. When a representative is ready to chat, you'll be notified via email.
- 2 Scroll down to the bottom of the page. The contact options appear under "Other ways to contact us."
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3
Click Message us to send PayPal a message. This opens the PayPal assistant, which looks like a typical chat window.
- If you're not already signed in, click Log-in to do so now.
- 4 Type How can I talk to someone at PayPal? and click the Send button. You'll be asked if you want to send the conversation to a customer support agent. You'll also see your estimated wait time.
- 5 Click Yes. Now you'll have the chance to type the contents of your message.
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6
Describe your issue and click the Send button. Your message will be sent to the next available representative.
- You can safely close the window without interrupting your chat. Just check your email periodically to see if you've received a chat response.
- When you receive the email notification from PayPal, click the link in the message to chat with the representative who received your message.
- 1 Go to https://www.paypal.com/us/smarthelp/contact-us in a web browser. You can also reach this page by clicking Contact at the bottom of any PayPal page.
- 2 Scroll down to the bottom of the page. The contact options appear under "Other ways to contact us."
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3
Click Call us. It's the phone receiver icon on the right side of the icon row.
- If you're not signed in to PayPal, you'll be asked to do so now.
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4
Dial the displayed phone number. You'll see a 6-digit passcode, followed by PayPal's support number in your region. Dial the support phone number and have the passcode ready.
- The passcode expires after 10 minutes, so place the call right away.
- If you wait too long, refresh the page and click Call us again for a new code.
- 5 Enter the passcode when prompted. Once the passcode is verified, you'll be transferred to a representative.